Shipping & Delivery Policy
What is the order processing time and delivery time for my order?
Once you place an order after successfully paying in full on our website, we ensure that your order gets processed within 24 hours and gets delivered within the delivery time of the product mentioned on the product page.
Which locations do you deliver to within India?
We deliver to most locations pan India that are accessible by reputable logistics partners.
Do you offer Free shipping?
Yes, we provide free shipping across India, and our prices are inclusive of shipping and logistics cost. Additional costs such as GST, if and when applicable, will be added upon checkout before making payment and shall appear in your order confirmation page.
I’ve placed a Cash on Delivery (C.O.D) order, do you require a reconfirmation?
In case of Cash on Delivery (C.O.D.) orders, your order is on hold as a tentative order which upon reconfirmation from our customer support team is later processed as a confirmed order. C.O.D orders will be processed within 1-3 working days depending on availability of customers over phone.
Do I expect you to call after I have placed Cash on Delivery (C.O.D) order?
Yes, you might receive a call from our customer support team to reconfirm your order, they could also reach you via whatsapp/email/sms.
How will I receive tracking details of my order?
Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears in the shipping dispatch email sent to your registered email address or you may also log into your account and click on Track Order. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our help desk on [email protected] with the subject line “Track Order Status [your invoice number]”.
An email with the tracking number and the service provider will be sent to you after the order is shipped. Type the tracking number in the tracking section on the logistics partner’s website and/in your account log in. The order status would provide detailed information on your package. Please note that the Track Order functionality may be available for one or all of our shipping partners, as per their organization.
My shipping address is different from billing address?
Please ensure that the address where you’d like to accept the delivery is correctly mentioned when placing an order. We can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address’ section of the checkout.
How long do you take to process orders?
Orders are typically dispatched the next working business day, (those that are ready to ship) after the order is placed before 7pm IST. A working business day being Monday-Friday, excluding public holidays.
At Artisans Rose, we strive not only to deliver products in the fastest time possible but also ensure that they reach you in excellent condition. However, we cannot commit on the same. The delivery estimated time is mentioned as part of the product description page for each product.
Delivery lead time will vary depending on the products ordered.
What must I do when I receive delivery?
Once you receive the delivery of the product, you will be asked to sign a delivery form—whether you’ve paid for the product online by way of credit/debit card, net banking and/or Cash on Delivery—to confirm that the product(s) was delivered in the correct condition (without obvious defects or damage). Receipt of a signature at the delivery address will act as proof of delivery.
What if I’m unavailable to receive the delivery?
Should you be unavailable to receive the delivery, our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement. Our shipping partner will only attempt delivery thrice before shipping the product back to Artisans Rose’s warehouses. Your order status is updated to you via emails at every step. An email is sent to you after the order is shipped that contains the tracking number and the service provider. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In select situations, Artisans Rose reserves the right to cancel the sale contract, in which case, we will offer you an electronic credit voucher for the amount paid by you.
Artisans Rose shall choose carriers and delivery services according to the item’s weight, size and quantity to deliver your order. We always consider the best value option for delivery based upon the combined item’s weight, size and quantity. All orders are dispatched via reputable carriers.
Do you ship outside of India?
Yes, we do accept international orders. As the order is to be shipped outside India, the shipping cost is additional.
Shipping costs will be calculated according to the package size and weight under the measurement constraints as mentioned in the policy of our international logistics partners. The Shipping cost is not included in the net order total.
We ship through DHL shipping, Fedex and India Post.
Please send us your shipping address and zip code, order requirements to [email protected] or (WhatsApp) at 91-9072787773 and we will calculate shipping costs and revert within 2 working days.
How Do I make the payment for my International order?
You may write to us and place the order online via our website and process your payment via our payment gateway.
After we have calculated the shipping costs for your order. We will send you a payment link via Paypal to pay securely.
How long do you take to process International orders?
Once the payment is received in full, we take 1-2 working days to process the order, this if for all orders that are ready to ship. The orders which have a longer delivery timeline, we will write to you and notify you when they are ready for dispatch.
How many days does it take to ship to my location outside India?
Shipping time usually varies from location to location, usually they are delivered within 7-15 business days.