Returns & Order Cancellation
Artisans Rose believes in providing statement decor objects, and each product comes with its own return policy, as indicated alongside its detailed description. Some products cannot be returned. However, in select cases, you may even be able to get a product replaced with an identical one.
In the rare event that you receive a damaged or defective product, please get in touch with the help desk within 24 hours of receiving the said product. Initiate the process by writing to us at [email protected] with the subject line “Product return [your invoice number]”. We request that you send us a photo of any damage for our records; it will help us assist you further. We will also require the image of the packaging, the box in which it was packed so that we can investigate the issue with our logistics partner.
No requests for returns/refunds and exchange will be entertained after 24 hours from the time of delivery.
When it comes to returns, please make sure to keep the following things in place:
- Notify Artisans Rose of receipt of a damaged or defective product within 48 hours of delivery to you
- Products should be unused
- Products must be returned in new and unopened condition with all the original packing, tags, labels, barcodes, manuals, accessories, etc
Since we process your orders at the earliest, cancellations are possible only until the pre-shipping stage. We can cancel your order within 24 hours from placing your order. Once the item has shipped, we cannot cancel your order. Please contact our help desk to assist you with the same by writing to us at [email protected] with the subject line “Product cancellation [your invoice number]”, and we’ll process your request at the earliest.
Successful order cancellation is followed by Artisans Rose generating a credit voucher of the same value of such product, as originally paid by you. This voucher will be issued only electronically within 48-72 hours of successful cancellation. The voucher along with the voucher code will be sent to your email address and will also be available on your Artisans Rose login. Please note that the voucher (and its entire value) is valid for one time use only and may be redeemed against a purchase of the same or higher value of the voucher. A promo code, once used shall not be refunded in case of cancellation of order either by customer or Artisans Rose.
Most products on Artisans Rose are one-of-a-kind décor objects, accents, collectibles and/or relics. Therefore, those products may be available only for “Final sale” and will not fall under our exchange policy. This information is provided against each product listed on Artisans Rose alongside its detailed description. Please read the description carefully to make the best of your e-shopping experience.
We are more than happy to exchange the product for you if it is damaged. However, if that is not the case, any product once sold cannot be exchanged or returned.