Our site artisansrose.com is designed to provide the services and sufficient information about the product but there are certain rules and regulations that consumers are required to follow. In order to function appropriately, Artisans Rose preserves the right to make changes in the policies from time to time. And the agreement would be effective from the moment it is being posted on websites. Consumers should accustom themselves from procedures and policies attached to the product. Artisans Rose provides complete and general information that users should follow. These terms and conditions are not designed to confine or amend the facilities or services that are provided to consumers. So, the responsibility lies on the consumer’s side to double-check the terms and conditions before getting any services.

Age Limit to Transact

  1. User must have attained the age of 18, in other words should be major to abide the terms and conditions.
  2. In the condition of accepting the terms by consumers, it is assumed that they major and above 18 years of age.
  3. In case of breakage or mishandling, Artisans Rose preserves its right to recompense the losses from parents of minor.

Placement of Order

  1. Order can be placed by filling the form provided on artisansrose.com site. After placing an order consumers can receive computer generated order number through email.
  2. Related information about the procedure of payment and delivery of the product would be provided to the purchaser through email.
  3. In case of any kind of rejection of order after making payment, one can contact through email.

Payment Procedure

  1. The payment procedure is quite easy at artisansrose.com. We use Razorpay Payment Gateway to process payments for Credit Cards, Debit Cards, Net Banking, Phone Banking, UPI, Wallet & Paytm as well as offline payments such as cheque / DD / Cash deposit in our bank account. However, the customers are requested to send us payment confirmation proof via email (scan copy of bank counter slip/screenshot of NEFT Payment Or NEFT - RTGS transaction ID) in case of offline payments.
  2. Complete information about the payment is required before entertaining any kind of order.
  3. If the order is placed in weekend or on holidays then in that case processing of the order will start on next working day.

Product Delivery

  1. Products are delivered within 2 weeks after the payment is received as it takes about 2 to 5 working days to transfer payment into account.
  2. Delivery of order should be taken in person, if the payment is made through credit card. In case of non presence any authorized person should be available in behalf of individual.
  3. Receipt is provided on delivery of product, which acts as confirmation of payment.
  4. Order will be delivered at the specified shipping address only, provided by the customer on our website while placing the order. In case the customer wants to change the delivery address, he/she has to write a mail to support with valid transaction ID / User ID / Proof of transaction.

Order Cancellation

  1. On account of unavailability of product, its depiction or price changes Artisans Rose preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled.
  2. Prior information is provided to the consumer about the cancellation of order. No amount is charge for cancellation.
  3. Consumer retains the full right to cancel the order before delivery of order by informing our Customer Support Team within 24 hours of placing the order. No requests for cancellation will be accepted after this time. After dispatch of product, order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, cancellation can be done.

Procedure to Return the Products

In case of damages, users can return their product but they are required to go through certain procedure in order to return it.

  1. In order to return the product, customer are requested to contact Artisans Rose on provided customer care number/email in contact us section.
  2. Order Number, Picture of damaged product and described reason to return the product should be provided by email.
  3. After complete evaluation of the problem, suitable instruction and return address to return the product will be provided.
  4. Consumers are required to return the products only in its original packing to Artisans Rose

Changes to these terms and conditions

Consumers are acquainted to go through the terms thoroughly before placing each order. As stated earlier, Artisans Rose preserves the right to make changes in terms and conditions regarding products payment, its delivery and its availability.

Some Important Terms to Be Kept In Mind

  • Complains related to products are accepted only when the product is not opened or damaged.
  • Customer Support service is provided and customer can contact them through the mail.
  • In case of delivery of different product we accept complain via mail and suitable service is provided accordingly.
  • In case wrong shipment of product is made or product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the consumer demand.
  • In case of exchange or mismatch of product, replacement can be done within 2 weeks after receiving the product.
  • Exchange of product can be entertained through Customer Services only within the 14 days in case of any kind of damages or scratches.
  • Refunds are made to customer in the same way payment of product is being done. Customers must furnish Artisans Rose with their Bank account details to enable funds transfer in some cases where payment cannot be refunded via Payment Gateway.
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