Privacy Policy
Artisans Rose is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase on artisansrose.com.
By using our website, you agree to the practices described below.
Information We Collect
We may collect the following types of information when you interact with our website or place an order:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order history and transaction details
- Preferences and communication history
- Device, browser, and IP information (via cookies and analytics)
We do not store your credit/debit card or banking information on our servers. All payments are processed securely by third-party payment gateway partners.
How We Use Your Information
Your information may be used for the following purposes:
- To process and deliver your orders
- To communicate order updates, support, and service messages
- To improve website functionality and user experience
- To send you promotional messages (only if you opt in)
- To comply with legal and taxation requirements
- To address complaints, queries, or disputes
We do not sell, rent, or misuse your personal information.
Data Sharing
We only share your data with:
- Payment service providers (for secure transactions)
- Courier/logistics partners (for order delivery)
- IT and service providers (for website functionality)
- Government authorities when required by law
These third parties use your information only for the purpose it was shared.
Data Security
We implement physical, electronic, and managerial safeguards to protect your information against unauthorized access, alteration, or disclosure. While we use secure platforms and encryption, no system is 100% risk-free.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Improve browsing experience
- Analyze traffic and website performance
- Personalize content
You can disable cookies in your browser settings, but some features may not work properly.
Data Retention
We retain your personal information only as long as:
- Required to provide services
- Required by law or taxation rules
- Needed for customer support and order history
After this period, data is securely archived or deleted.
Your Rights
You may:
- Request access to your personal data
- Request corrections or updates
- Opt out of marketing communications
- Request deletion of your data (where legally permissible)
To exercise these rights, email us at [email protected].
Children’s Data
We do not knowingly collect or process the personal data of individuals under the age of 18. If data from a minor is identified, it will be deleted promptly.
Governing Law
This Privacy Policy is governed by the laws of India, including:
- The Information Technology Act, 2000
- The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Grievance Officer
For any privacy concerns, please contact:
Grievance Officer
Name: Ankita Chakraborty
Email: [email protected]
Phone: +91-9072787773
Address: Khasra No. 70, Near Welcomhotel Jodhpur, Jodhpur, Rajasthan – 342027
Updates to this Policy
Artisans Rose reserves the right to modify this Privacy Policy at any time. Changes will be effective when posted on this page. We encourage you to review this policy periodically.